Legal Information & Notices

Privacy Policy

CSD’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by CSD anytime you interact with CSD, such as when you visit our website, when you purchase CSD products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at CSD, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want CSD to keep you up to date with CSD news, and the latest information and services visit www.csd.net.au/user/profile and update your personal contact information and preferences.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

When you interact with CSD, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences.
We also collect information for market research purposes to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve CSD’s products.

Your CSD ID and related information

The CSD website allows you to create an “CSD ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, email address, and choose a password for security. The system saves your information and assigns you a personal CSD ID — simply your email address, because it’s unique and easy to remember. The next time you make use of a CSD web service, all you need to do is enter your CSD ID and password; the system looks up the information it needs to assist you.

Publicly displayed information is public

If you use a bulletin board or chat room on an CSD website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. CSD is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, CSD will collect that information from your interaction and the information will become publicly available.

When we disclose your information

CSD takes your privacy very seriously. CSD does not sell or rent your contact information to other marketers.

Within the CSD Group

To help us provide superior service, your personal information may be shared with legal entities within the CSD group globally who will take steps to safeguard it in accordance with CSD’s privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for CSD to make certain personal information about you available to companies that CSD has a strategic relationship with or that perform work for CSD to provide products and services to you on our behalf.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

CSD takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Firefox.

Integrity of your personal information

CSD has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.csd.net.au/user/profile. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Kids

We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the CSD ID holder, and will be treated as such by this privacy policy. If a child under 13 submits personal information to CSD and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many corporate websites, CSD’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the CSD site.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. CSD will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the CSD website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our companywide commitment to your privacy

As we said, CSD takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to CSD employees and strictly enforce privacy safeguards within the company.